FAQ’S

Q. Can we talk to you directly, right now?

A. Yes you can. Please call us on 0161 669 4609. We are open from 8.30am until 6.00pm.

Q. How do I place my order?

A. There are several ways in which you can order. You can request a quote from our website, a member of our crew will email over a formal quotation. Simply respond to the quote confirming you would like to order.

Q. How will you personalise my selected products with my logo?

A. You will need to supply us with your artwork. This may be supplied to us by e-mail as a vector-based image (saved as curves / outlines) (Supplied as .eps / .pdf). This is usually produced in Adobe Illustrator. Full colour images can be supplied as a high resolution PhotoShop file at least 300 dpi (Supplied as .jpg) and at the required print size or larger. A full copy of our artwork requirements is available on request.

Q. What is suitable artwork?

A. Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. We can advise on the technical production of artwork or even produce it for you if you do not have any of the files listed above.

Q. How will you match the print colour to my logo colour?

A. You will need to supply us with your colour references. (If you do not have this, then please contact our sales team and they can advise) Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.

Q. Where will I find my artwork and PMS references?

A. The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

Q. How can I be sure that my artwork will be printed as I expect it to look and at an appropriate size for the product it is intended for?

A. You will be sent an artwork proof / visual, showing your artwork in place on the product.

Q. What are Colour Set Up/Origination charges?

A. It is a general term referring to the makeup of the screens, dies, templates or jacquards used in the process of applying personalisation details to a product.

Q. Can we see actual samples of the products before we buy them?

A.Yes you can. We always advise clients to have a sample to ensure the product is fit for the purpose. The majority of our samples are non-chargeable however more expensive items are charged for.

Q. Do you have a catalogue?

A. We no longer print catalogues as we believe in being an eco-friendly company where possible. Please remember that it would be impossible for us to list every product so please ask as we can source any item and just because you cannot see it here does not mean we cannot supply it.

Q: When do you require me to pay for my order?

A: First orders with us are always proforma thereafter usually 30 days terms subject to the usual checks.

Q: How can I pay you?

A: Accounts are settled by BACS preferably. Cheques are accepted.